Orders are confirmed after successful Stripe payment. Check the menu for current preorder availability.
Cades.Smoke.House
Ordering & refunds
Preorders and pickup
Preorders open Sunday at 4:00 AM and close Wednesday at 4:00 AM, Louisville local time, for Friday service, subject to availability. Pickup is in Fern Creek, Louisville, KY. Exact pickup instructions are shared privately with confirmed customers. Our home address is not posted publicly.
Cancellation and order changes
Request cancellation or changes before Wednesday at 4:00 AM, Louisville time, for a full refund of any amount paid. After that cutoff, ingredients and preparation may already be committed; changes and customer-requested cancellations are reviewed individually and are not guaranteed.
If we cancel or cannot fulfill your order, you may choose a full refund for the unfulfilled order, including applicable tax and any undelivered delivery charge, or an alternative you agree to. We do not substitute items without your agreement.
Late pickup and missed delivery
Contact us promptly if you cannot make the agreed pickup or delivery time. We will try to arrange an alternative when feasible. Uncollected prepared food and unsuccessful delivery caused by an incorrect address or customer unavailability may not qualify for a refund. We will review the circumstances before deciding.
Problems with your food
For missing, incorrect, or unsatisfactory food, contact us as soon as possible, preferably the same day, with your order reference and a description. A photo can help if available. We will review the issue and offer an appropriate replacement or partial/full refund. This request for prompt contact does not limit applicable consumer rights.
Refund handling
Approved refunds go back to the original payment method. Bank processing time varies. We will confirm when the refund has been issued. For a promised full refund, we do not deduct our payment-processing costs.
Delivery
Delivery is $10 per order throughout Louisville and surrounding areas, subject to route and address confirmation. The fee applies once per order, not per plate. Delivery availability is confirmed before payment. Online delivery selection is unavailable until enabled for confirmed routes.
Customer support
Questions about an order, pickup, delivery, or a refund? Message @pitmastercade on Instagram ↗. Include your order reference and the name on the order. Never send card details or account passwords.